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PagerDuty

The incident response layer that wakes the right engineer.

4.5
(27 reviews)
Visit Website
  • PriceFree – $41/user/mo
  • Founded2009
  • HQSan Francisco, USA
  • Employees1,000+

About PagerDuty

PagerDuty sits between your alerts and your sleep: schedules, escalation policies, and intelligent grouping ensure real incidents reach the right on-call human fast, while noise gets suppressed. Automation runbooks and AI triage shrink resolution times. It is the category standard with pricing to match, and over-alerting cultures will still burn out without process discipline.

Key Features

  • On-call scheduling
  • Escalation policies
  • Alert grouping and suppression
  • Incident workflows
  • Postmortem tooling

Pros & Cons

Pros

  • Rock-solid alerting reliability
  • Flexible schedules and escalations
  • Event intelligence reduces noise
  • 650+ integrations

Cons

  • Per-user pricing adds up
  • Advanced features gated high
  • Configuration sprawl in big orgs

Frequently Asked Questions

Does PagerDuty have a free tier?
Yes, up to five users with core paging.
PagerDuty or Opsgenie?
Opsgenie undercuts on price; PagerDuty leads ecosystem and enterprise trust — notable as Atlassian sunsets Opsgenie.

Reviews

4.5

27 reviews

Write a review


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Best For

Teams whose uptime depends on the right person waking up.

Sources & Review Notes

Last reviewed: July 28, 2026

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