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Communication SaaS

LiveChat

The polished live chat widget that turns visitors into buyers.

4.5 (26 reviews)

MatchFast editorial rating, not a verified user review average.

Visit Website
  • Price$24 to $69/agent/mo
  • Founded2002
  • HQWroclaw, Poland
  • Employees250 to 500

About LiveChat

LiveChat has spent two decades perfecting one interaction: the website conversation. The widget is fast and customizable, agents get canned responses and visitor tracking, and sales-focused features like product cards drive measurable revenue. Paired with sibling ChatBot for automation, it is a focused, mature choice rather than an all-in-one suite.

Key Features

  • Customizable chat widget
  • Canned responses and tags
  • Visitor tracking and targeting
  • Chat routing and transfers
  • Reports and goals

Pros & Cons

Pros

  • Slick, fast chat widget
  • Sales features like product cards
  • 200+ integrations
  • Detailed chat analytics

Cons

  • Per-agent cost adds up
  • AI chatbot is a separate product
  • Not a full helpdesk on its own

Frequently Asked Questions

Does LiveChat include a chatbot?
Automation comes via the companion ChatBot product, sold separately or bundled.
Can LiveChat handle tickets?
Basic ticketing exists, but complex support flows fit better in HelpDesk or Zendesk.

Best For

E-commerce and SaaS sites that treat chat as a sales channel.

Sources & Review Notes

Last reviewed: July 28, 2026

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