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Customer SupportSaaS

Zendesk

Customer Support profile for Zendesk.

4.3(34 reviews)MatchFast editorial rating, not a verified user review average.

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Founded
2007
Team size
6000+
Rate band
$19-$115/agent/mo
Zendesk review — features, pricing, pros and cons

About Zendesk

For a customer support shortlist, Zendesk's MatchFast profile is a starting point. It describes the company as: Customer service software and support ticketing system for companies of all sizes and industries. The profile also lists B2B, E-commerce, SaaS among its industries. Treat directory labels and the summary as a starting point; they do not establish that a team has worked on your exact problem. Ask for a recent project similar to your scope, the names or roles of the people who would deliver it, clear milestones, and the support included after handover. Compare the rate range, team information and project evidence shown below, and confirm current terms and source review details with the provider before deciding.

Expertise

Service lines

Customer SupportSaaS

Industries served

B2BE-commerceSaaS

Both lists come from terms already stored on this listing, so every chip is a real directory. Share of revenue per line is owner supplied and stays hidden until it is.

Certifications

Great Place To Work® Certified™Certified

Reviews

4.3Based on 34 reviews

The source supplies a score and a count only; it does not publish a per-star breakdown, so none is shown.

Client reviews

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Locations

Headquarters

San Francisco USA

Leadership

Noah Kardos-Fein

Director of Digital Support

Director of Digital Support at Vimeo. He shares insights on using AI agent conversation logs to improve product and strategy.

Łukasz

Director of Software Engineering

Director of Software Engineering in Kraków. He emphasizes the importance of teamwork in building at scale.

What we checked

3 of 5 verified. The rest are supplied by the listing owner.

  • Rating and review count read from a live third-party profile
  • ✓Rate band, team size and founding year cross-checked
  • ✓Working website on the company own domain
  • Portfolio and named clients supplied
  • ✓Named leadership on record

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