About Gorgias
Gorgias is what support looks like when built exclusively for e-commerce. Order details sit beside every conversation, agents refund or edit orders without leaving the inbox, and automation deflects the where-is-my-order flood. Pricing scales by ticket volume rather than seats. Outside Shopify and BigCommerce its advantages fade, but inside them it is untouchable.
Key Features
- Unified inbox across channels
- Order management inside tickets
- Intent-based automation
- AI agent for common requests
- Revenue statistics
Pros & Cons
Pros
- Deep Shopify order actions in-inbox
- Ticket-based pricing suits lean teams
- Strong automation for WISMO queries
- Revenue attribution on support
Cons
- Only makes sense for e-commerce
- Costs jump at high ticket volumes
- Knowledge base is serviceable, not stellar
Frequently Asked Questions
Does Gorgias work outside Shopify?
It supports BigCommerce and Magento too, but Shopify is where it shines.
How is Gorgias priced?
By monthly ticket volume with unlimited agents, starting at $10 for 50 tickets.
Reviews
Similar Software
Best For
Shopify brands whose support team touches orders all day.
Client Reviews
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