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LiveChat

The polished live chat widget that turns visitors into buyers.

4.5
(26 reviews)
Visit Website
  • Price$24 – $69/agent/mo
  • Founded2002
  • HQWroclaw, Poland
  • Employees250 – 500

About LiveChat

LiveChat has spent two decades perfecting one interaction: the website conversation. The widget is fast and customizable, agents get canned responses and visitor tracking, and sales-focused features like product cards drive measurable revenue. Paired with sibling ChatBot for automation, it is a focused, mature choice rather than an all-in-one suite.

Key Features

  • Customizable chat widget
  • Canned responses and tags
  • Visitor tracking and targeting
  • Chat routing and transfers
  • Reports and goals

Pros & Cons

Pros

  • Slick, fast chat widget
  • Sales features like product cards
  • 200+ integrations
  • Detailed chat analytics

Cons

  • Per-agent cost adds up
  • AI chatbot is a separate product
  • Not a full helpdesk on its own

Frequently Asked Questions

Does LiveChat include a chatbot?
Automation comes via the companion ChatBot product, sold separately or bundled.
Can LiveChat handle tickets?
Basic ticketing exists, but complex support flows fit better in HelpDesk or Zendesk.

Reviews

4.5

26 reviews

Write a review


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Best For

E-commerce and SaaS sites that treat chat as a sales channel.

Sources & Review Notes

Last reviewed: July 28, 2026

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